How happy are your customers?

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Have they ever complained about your customer service?

Are they dissatisfied, despite you doing everything “right”?

Do you find it difficult to understand what makes them “tick”?

Whether you’re a consultant who has struggled with customer relationships or a seasoned professional who wants to perfect your craft of engaging with customers, this how-to guide is packed with insights to help you deliver outstanding customer satisfaction.

These twelve principles reveal what’s important to customers and provides actionable advice on how to succeed with them.

If your aim is to keep your customers happy and to keep them coming back for more, this book will provide practical tips that you can immediately apply to improve your skills for delivering a better customer experience.

This book will benefit consultants who work in the technology industry, have good technical skills, but need a little help when working with customers.